To simplify the claims reporting process, we’ve added a quick online form for your convenience.  Once the claim information has been submitted to the company, a claim number and an adjuster will be assigned. Once assigned by the company, the adjuster will contact the insured directly to schedule an appointment for your property to be inspected. Griffin General Agency, Inc. will not have access to any further information until the claim has been filed and adjuster assigned for further claim handling. Please bear in mind that due to the high volume of calls, numbers of customers needing assistance and extent of damage suffered, response time may extend beyond that of “non catastrophic” events. Upon completion of the adjuster’s inspection report, once submitted to the company by the adjuster, GGA will receive claim status notification. 

Complete ACORD Property Loss Notice. Must Include the following information:

  • Policy Number
  • Name of Insured
  • Contact Person’s Name
  • Multiple Phone Numbers for Contact Person - Primary& Secondary
  • Multiple Email Addresses for Contact Person - Primary & Secondary (if applicable)
  • Description of Loss
  • Date of Loss
  • Reported by (Name - Agent/Insured)

Certain Underwriters at LLoyds

Certain Underwriters at Lloyds claims are reported through Griffin General Agency, Inc.
Phone:  281.820.0555 or 800.873.6500
Fax: 281.820.0688 or 800.820.2350

Select "Report Claims" to submit a claim online.

If received after hours, during the weekend and/or over a holiday, it will be processed the next business day.  The insured will be contacted within 3-4 business days by a company representative or an adjuster to follow up/complete the claim.  To request claim status, please contact Griffin General Agency, Inc.'s Claims Department directly.

American Reliable Insurance Company (United National Insurance Company)

You may file through GGA or call or fax directly to American Reliable Insurance Company to report a claim.
Call: 1-800-245-1505  (24/7)

Supporting Documentation
Fax: 1-800-224-4170

Standard Casualty Company
Toll Free: 800-522-0146 follow the voice prompts for the claims department.

Coastal Mobile/Manufactured Home and Coastal Dwelling Program - Certain Underwriters at Lloyds
Policyholders click on link below. Date of Loss and Policy Number Required.
Phone: 844.777.8323
Fax: 844.777.6267

Commercial Producers: Hallmark Specialty Underwriters, Inc.

In the event of a catastrophic claim, contact Hallmark immediately and do NOT give any statements until you speak with a Hallmark representative.

Toll Free: 800.677.5170
Claim Fax: 210.949.9122

For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call The Custard Hotline 1-855-297-2171. Reference Hallmark Specialty Insurance Company.

Assurant Flood Solutions (American Bankers)

Flood Service Center
P.O. Box 4337
Scottsdale, AZ  8526
Phone:  1.800.423.4403 (Option #3)

Submit a claim online at (for American Bankers Insurance Co. policies only)
Resource:  NFIP Flood Insurance Claims Handbook

Texas Windstorm Insurance Association (TWIA)
Toll Free:  800.788.8247

American Red Cross<.span>

Federal Emergency Management Agency - FEMA
Phone: 281.464.4851