Complete ACORD loss notice. Include the following information:

  • Completed and signed ACORD loss notice
  • Policy Number
  • Contact person’s name
  • Multiple phone numbers (if available) for contact person
  • Description of Loss
  • Date of loss

Fax or email to Griffin General Agency, Inc. – Claims Department

  • Fax: 281.820.0688 or 800.820.2350
  • Email:
  • If received after hours, during the weekend and/or over a holiday, it will be processed the next business day.
  • The insured will be contacted within 3-4 business days by a company representative or an adjuster to follow up/complete the claim.

To request claim status, please contact Griffin General Agency, Inc.'s Claims Department directly.

Commercial Producers: Hallmark Specialty Underwriters, Inc.

In the event of a catastrophic claim, contact Hallmark immediately and do NOT give any statements until you speak with a Hallmark representative.

Toll Free: 800.677.5170
Claim Fax: 210.949.9122

For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call The Custard Hotline 1-855-297-2171. Reference Hallmark Specialty Insurance Company.